Privacy Policy — ndence.com

Welcome to Ndence.com, where community, care, and trust come first.

We believe that your privacy deserves the same level of respect and protection as your personal relationships. Whether you’re part of our long-time customer family or just visiting for the first time, we want you to feel completely safe and informed when sharing your personal information with us.

This Privacy Policy explains — in plain language — what information we collect, why we collect it, and how we keep it secure. We take your privacy seriously, and we treat your data with the same honesty and responsibility we’d expect from anyone who cares about their community.

1. What Information We Collect and Why

When you make a purchase, sign up for our newsletter, or connect with us online, we collect the personal details you choose to share — like your name, email, phone number, and address.
This allows us to process your orders, deliver your products, and send updates that matter to you.

When you browse our store, we automatically receive information such as your IP address and browser type. This helps us understand how our visitors interact with our site and how we can make it more welcoming and easy to use.

If you join our mailing list or loyalty program, we’ll use your email to send friendly updates about new arrivals, special promotions, or family-centered events. Every message will include a clear option to unsubscribe — because your choices matter.

We believe in collecting only the information we need and using it in ways that benefit you directly. Nothing more, nothing less.

2. Your Consent and Control

When you share personal information with us to complete a purchase, verify your payment, or arrange for delivery, you’re giving us permission to use it for those purposes only.

If we ever need your data for anything beyond that — like sending newsletters or participating in community campaigns — we’ll always ask first.

And if you ever change your mind, you can withdraw your consent anytime by contacting us at support@ndence.com. You’re in charge of your data, always.

3. Sharing Information — With Care and Respect

At support@ndence.com, we don’t sell, rent, or trade your personal information. Period.

We only share data when it’s absolutely necessary to fulfill your order — such as with shipping carriers, payment processors, or other trusted service providers. Each of our partners follows strict privacy and security guidelines.

They’re like members of our extended family — we work with them because they share our commitment to honesty, reliability, and respect for your privacy.

In rare cases, we may disclose information if required by law or to protect the safety and integrity of our community.

4. Our Platform: Safe, Secure, and Trusted

Our store runs on Shopify, a trusted global eCommerce platform known for its advanced security and reliability. Shopify uses Secure Sockets Layer (SSL) technology to encrypt your data during every transaction and meets the industry’s PCI-DSS standards for handling payment information.

When you make a purchase, your credit card details are processed securely by Shopify — we never store or even see your full card number. Once your payment is complete, that data is deleted automatically.

If you’d like to read more about Shopify’s own privacy measures, visit their Privacy Policy or Terms of Service.

We chose Shopify because they share our belief that security and trust are the foundations of every good relationship.

5. Third-Party Services

Sometimes we work with third-party partners who help us run our business smoothly — like shipping companies, marketing tools, or customer service software.

These partners only access the information they need to do their job and are legally bound to protect your data. We make sure that each one follows strict confidentiality and security standards.

Some of our service providers may be based in other countries, which means your information might be transferred internationally. Wherever it goes, your data is always handled with care and protected by strong privacy laws and encryption protocols.

6. How We Keep Your Information Safe

We treat your personal information as we would our own — carefully and securely.

Our systems use advanced protection tools such as firewalls, data encryption, and secure hosting environments to keep your information safe from unauthorized access.

We also train every team member on best practices for data protection, so everyone at ndence.com understands their responsibility to safeguard your privacy.

If you provide us with your payment details, those are encrypted using SSL and stored using AES-256 encryption, one of the strongest levels of security available.

7. Cookies (The Helpful Kind 🍪)

Our website uses cookies — tiny bits of data stored on your device — to make your shopping experience smoother and more personalized.

Cookies help us remember your preferences (like what’s in your cart or what pages you love most) so we can make our store more convenient and fun to use.

You can disable cookies in your browser settings at any time, but some parts of the site may not work perfectly without them.

Think of cookies as our digital way of offering you a more personal touch — one that makes shopping with us faster and easier.

8. Global Privacy Standards

We’re proud to serve families and customers from around the world, so we follow global privacy standards such as the GDPR (General Data Protection Regulation) in Europe and the CCPA (California Consumer Privacy Act) in the U.S.

That means no matter where you live, your personal information is treated with the same level of respect, care, and transparency.

9. Your Rights as a Valued Customer

You always have full control over your data.

You can:

  • Ask for a copy of the information we hold about you.

  • Request that we correct or update inaccurate details.

  • Ask us to delete your personal information when it’s no longer needed.

  • Opt out of marketing messages anytime.

To exercise any of these rights, just contact us at support@ndence.com — we’ll handle your request quickly, kindly, and with complete confidentiality.

10. Policy Updates

We may occasionally update this Privacy Policy to reflect new features, improved services, or updated legal requirements.

Whenever we make a change, we’ll post it here with a clear “Last Updated” date. If the updates are significant, we’ll notify you directly via email or a message on our website.

Our promise remains the same: your privacy and trust are at the heart of everything we do.